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FNAC is a large retail chain specialising in the sale of electronic items, books, music, films and services in both traditional stores and online.

  • Client: FNAC Spain
  • Business Focus: Retail
  • Location: Spain


FNAC wanted to modernise their estate of PIN pads as efficiently as possible, maintaining
the existing architecture of their system. A robust and effective solution was required by
FNAC that could handle a large number of transactions daily. Additionally, the terminals
needed to be reliable and robust, as FNAC could not experience any downtime.
The challenge also involved modernising payment transactions by incorporating new
features such as DCC (Dynamic Currency Conversion) and Contactless.

After carrying out an in-depth study of the different options available in the marketplace
and all possible providers, FNAC went with Verifone’s VX 820 PIN pad. The VX 820 was
already certified with the company’s pre-existing payment solution (developed by NCR) and
had been widely tested with other clients.

One of the determining factors that led FNAC to choose the VX 820 was dependability in
terms of fault-tolerance. One of the main issues that FNAC wished to resolve during the
upgrade related to their previous solution's hybrid features for reading mag stripe and chip

Another important factor was the hardware’s quality/price ratio, which enabled the entire
fleet of devices to be installed and standardised as soon as possible in all the stores with
little investment.

The deployment took place over several months in late 2015 and early 2016. The change
was practically transparent for the centres, simply exchanging one terminal for another.
After the deployment of the VX 820 the number of incidents has dropped drastically. This is
particularly relevant taking into account that electronic payments are processed at
extremely high volumes during the December/January period. Stores that had already
installed the new terminal did not report any hardware incidents (0 incidents recorded in
these centres during these two busy months), compared with those still using the old
terminals, which, in some cases, were unable to accept electronic payments in the affected lanes.